Warranty

JEWELLERY WARRANTY AGAINST DEFECTS

All SIF JAKOBS jewellery comes with an internationally recognised 2-year guarantee that covers manufacturing defects. 

Timesupply (SIF JAKOBS JEWELLERY AU and NZ distributor) will at our option, repair or replace, jewellery assessed as being defective due to the manufacturing process within 24 months after the date of purchase. This warranty is offered in AUSTRALIA and NEW ZEALAND and may differ in other international markets. 

JEWELLERY WARRANTY EXCLUSIONS

The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling or improper use. Tarnishing occurs naturally and therefore, cleaning is not covered by the warranty. Loss of colour due to improper use is not considered a manufacturing defect. 

A warranty/guarantee certificate is supplied - dated and stamped and placed together with the item inside our signature packaging. In order to take advantage of the guarantee, you must present both the receipt/invoice showing the date of purchase and the guarantee certificate, which has been dated and stamped by Authorised Retailer. Please retain your receipt/invoice or pass it on to the gift recipient.

MAKING A WARRANTY CLAIM

If the item was purchased from sifjakobs.com.au or sifjakobs.co.nz please contact Timesupply to assist in assessing your claim. If purchased from an Authorised Retailer - take your jewellery and proof of purchase to the place of purchase for further handling. If Timesupply (SIF JAKOBS AU and NZ distributor) is satisfied that the warranty claim is valid, we will at our option arrange for the repair or replacement of the jewellery. The retailer will advise the customer of repair options (if any) and the retailer’s charges in the event that the warranty claim is not accepted.

Australian Consumer Law

The warranty against defects provides benefits in addition to the rights and remedies to which you are entitled under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. [Note: “major failure” has a specific meaning under the Australian Consumer Law.]

This warranty against defects is provided by:

Timesupply
(AU and NZ distributor for SIF JAKOBS JEWELLERY)

Lvl 2 East, 50 Grenfell St
Adelaide SA 5000
Australia
p +61 8 8221 5580
f +61 8 8221 5590
sales@timesupply.com.au