We understand that privacy is important to you. Any personal information we collect will be minimal, private, accurate, complete, up to date, safe and largely in your control. Our policy is guided by the National Privacy Principles as described by the Privacy Act 2000.

Your say on your privacy.

If you have a particular concern or query about your personal information please contact the privacy officer.

Collecting, holding and using your personal information.

Sif Jakobs Australia (operating as Heart and Grace Pty Ltd) will only collect personal information by lawful and fair means and in an unobtrusive way. Any information we collect will be used only to conduct our business, provide you with our products and services or to process your order with us, unless you consent otherwise. We will not allow access to your personal information by other parties. We can also let you know about any changes to Sif Jakobs Australia (operating as Heart and Grace Pty Ltd) that may interest you.

Direct Marketing

From time to time we may contact you by phone, email, sms, post or by other methods with offers or other information. Please email us if you would like your contact details removed from our marketing campaigns.

Your access and control

You are entitled to gain access to your own personal information. Please contact us if you wish to do so.

Have confidence in us

It is important for Sif Jakobs Australia (operating as Heart and Grace Pty Ltd) that the people with whom we do business have confidence that we handle their information responsibly, and it is consequently our strict policy to do so.

Security

Your personal information is protected by 128 bit SSL (Secure Sockets Layer) software with the highest levels of encryption commercially available in order to facilitate safe and secure transactions. This ensures that your details are protected from interception during transmission.

Your credit card details are securely processed and protected by Stripe, one of the world’s leading online payment platforms. Stripe uses advanced encryption and security measures to ensure your payment information is handled safely and securely at all times.

To protect your privacy & security Sif Jakobs Australia (operating as Heart and Grace Pty Ltd) never has access to your full credit card number.

Sif Jakobs Australia (operating as Heart and Grace Pty Ltd) also allows customers to select PayPal as an alternative method of payment. PayPal is another secure way to pay online and is free when paying for domestic purchase.